Privacy Policy

Clapham Carpet Cleaning Privacy Policy

This Privacy Policy explains how Clapham Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is written to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Clapham Carpet Cleaning customers, as well as individuals who contact us with enquiries or requests for quotations, within our service area. It covers personal data obtained through telephone calls, text messages, online enquiries, written correspondence and in-person interactions related to our carpet cleaning and associated services.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identification data such as your full name and, where relevant, your job title or the name of the organisation you represent.

Contact details such as your address, service address, billing address, and any additional addresses you provide for the provision of our services.

Communication data including information you provide when you contact us to request a quote, make a booking, ask a question, provide feedback or submit a complaint. This may include the date, time and content of your communications with us.

Service information such as details about the property or premises where services are provided, access information you choose to share, information about the condition and type of carpets or other furnishings, and any relevant instructions or preferences.

Booking and transaction data including appointment dates and times, services booked, payment status, amounts paid, method of payment as recorded in our systems and any related internal notes about the delivery of our services.

Technical data such as basic device and browser information, and information about how you navigate any website we operate, to the extent that this is captured when you visit our online pages. Where applicable, this may include usage data that helps us understand how our website is accessed and used.

How We Collect Your Data

We collect personal data directly from you when you contact us by telephone, submit an enquiry, request a quotation, make a booking or interact with us in person. We may also collect data when you provide feedback or leave a review about our services.

In some cases, we may receive your details through referrals from existing customers or business partners who have your permission to share your information with us for the purpose of arranging services. Where appropriate, we will inform you that we have obtained your data from another source when we first contact you.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under the UK GDPR. Depending on the circumstances, we may rely on one or more of the following bases:

Contract: We process your personal data when it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract, such as providing quotes, arranging appointments and delivering carpet cleaning services.

Legal obligation: We may process your data where this is necessary for us to comply with legal or regulatory requirements, such as record-keeping and tax obligations.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and interests. This may include improving our services, managing our relationship with you, handling queries and safeguarding our operations.

Consent: In some situations, we may rely on your explicit consent, for example where we send certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services to you, including managing enquiries, preparing estimates, booking appointments, delivering carpet cleaning and related services, and handling any follow-up visits.

To communicate with you about your bookings and our services, such as confirming appointments, updating you if there are changes or delays, and responding to your questions and feedback.

To manage payments, including issuing invoices, processing payments through our chosen payment providers and keeping appropriate financial records.

To improve our business operations, for example by analysing service and booking patterns, reviewing customer feedback and developing new services or service improvements.

To maintain security, prevent fraud and protect our legal rights, including the enforcement of our terms and conditions and the defence of potential legal claims.

To comply with legal and regulatory obligations, including accounting, taxation and data protection requirements.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf. These include:

Payment processing services, used to facilitate secure payments and refunds. These providers process limited personal data necessary to complete your transactions.

IT and hosting providers, who provide and maintain our digital systems, such as customer databases, scheduling tools and any websites or online platforms we use.

Professional advisers, such as accountants or legal professionals, where this is necessary to obtain professional advice or comply with our legal obligations.

Where we use processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed only according to our instructions and in compliance with data protection law.

We may also disclose personal data where required to do so by law or where we reasonably believe that such action is necessary to comply with legal proceedings, a court order or regulatory request, or to protect our rights, property or safety.

International Transfers

Where any of our data processors or their systems are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data receives an adequate level of protection in line with UK data protection law. This may include relying on adequacy regulations or using standard contractual clauses approved by relevant authorities.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep customer records, including basic contact details, booking information and transaction data, for a period that enables us to respond to queries about past work and to meet our tax and legal obligations. Once personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage and, where appropriate, encryption in transit or at rest.

While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure. You should take care when sharing personal data with us and notify us promptly if you suspect any misuse of your information in connection with our services.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain additional information.

Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure: In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing based on those interests.

Right to data portability: In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller.

Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, changes in the law or developments in best practice. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.