Terms And Conditions

Clapham Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Clapham Carpet Cleaning provides carpet, upholstery and related cleaning services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or organisation requesting or receiving cleaning services from Clapham Carpet Cleaning.

Company means Clapham Carpet Cleaning, which provides the cleaning services.

Services means any carpet, rug, upholstery, hard floor, mattress or related cleaning, stain treatment, deodorising, protection or other work carried out by the Company.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and related surfaces within its operating area, which includes Clapham and surrounding districts. The exact services, including the specific areas, rooms and items to be cleaned, will be confirmed at the time of booking or in any written confirmation provided.

The Company reserves the right to refuse to perform any Services that it considers unsafe, inappropriate, beyond reasonable access, or outside its usual scope of work. This includes, without limitation, situations where items are too fragile, badly damaged, or where there is a risk to health and safety.

3. Booking Process

Bookings can be requested by the Customer via the Company’s accepted communication channels as advertised from time to time. A booking is only considered confirmed when the Company has provided explicit confirmation, which may include the agreed date, time window, address, type of service and indicative price.

The Customer is responsible for providing accurate information at the time of booking, including property access details, parking arrangements, the number and approximate size of rooms or items to be cleaned, and any known stains, damage or special requirements.

The Company reserves the right to amend the quoted price and required time if, upon arrival at the Premises, the actual condition or scope of work differs from that described at the time of booking. Any such change will be discussed with the Customer before work continues.

4. Access to the Premises

The Customer must ensure that the Technician has safe, unobstructed access to the Premises at the agreed time. This includes providing any necessary access codes, keys or entry instructions in advance, and ensuring that someone is available to grant access where required.

If the Technician is unable to gain access, or if the Premises are not ready for the Services to begin, the Company may treat this as a late cancellation or missed appointment and apply the relevant charges as set out in these Terms and Conditions.

The Customer is responsible for ensuring that electricity, running water and adequate lighting are available at the Premises during the visit, as these are essential for the delivery of the Services.

5. Customer Obligations

The Customer agrees to prepare the Premises in a reasonable manner prior to the Technician’s arrival. This may include moving small and easily movable items, breakables and personal belongings from the areas to be cleaned, securing pets, and pointing out any delicate items, pre-existing damage or concerns.

The Company does not move heavy furniture, appliances or items that could pose a risk of damage or injury. If heavy items are not moved prior to the visit, the Company will clean as close as reasonably possible around or under them, without accepting responsibility for areas left uncleaned as a result.

The Customer must inform the Technician prior to commencement of the Services of any known hazards, such as loose floorboards, tripping risks, faulty electrics, or previous chemical treatments that may affect the cleaning process.

6. Pricing and Estimates

Prices are generally provided as estimates based on the information supplied by the Customer and typical room or item sizes in the service area. Final pricing may vary depending on the actual condition, size and complexity of the work when the Technician arrives at the Premises.

Where a fixed price has been quoted following an inspection or detailed description, the Company will honour that price provided the scope of work has not materially changed. If additional work is requested or required, the Company will seek the Customer’s consent before proceeding with any extra charges.

All prices are provided in the local currency and may be subject to applicable taxes where required by law. Any promotional offers or discounts are subject to separate terms and may be withdrawn at any time.

7. Payments and Deposits

Payment terms will be confirmed at the time of booking. The Company may require a deposit or full payment in advance for certain bookings, particularly for larger jobs, commercial work, or during busy periods.

Unless otherwise agreed in writing, payment of any outstanding balance is due immediately upon completion of the Services at the Premises. The Company accepts the payment methods stated in its current service literature and reserves the right to update accepted payment methods from time to time.

For approved business or commercial accounts, alternative payment terms may be agreed in writing. If payment is not received by the agreed due date, the Company reserves the right to charge interest or late payment fees in line with applicable legislation and to suspend further services until all outstanding sums are paid.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated, the minimum notice period is 24 hours before the scheduled start time of the appointment.

If the Customer cancels or reschedules with less than the minimum notice period, the Company may charge a late cancellation fee, which may be a fixed amount or a percentage of the estimated service cost, to cover lost time and allocated resources.

If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer refuses service on arrival without prior notice, this may be treated as a same-day cancellation and charged accordingly.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, severe weather, equipment failure, traffic incidents or other operational issues. In such cases, the Company will seek to provide as much notice as reasonably possible and offer a suitable alternative appointment. The Company is not liable for any consequential losses arising from such cancellations or delays.

9. Service Standards and Results

The Company aims to provide Services with reasonable care and skill, using appropriate cleaning methods and products for carpets and furnishings commonly found in the service area. However, the Customer acknowledges that certain stains, odours or damage may be permanent and cannot be fully removed.

No guarantee is given that all stains or soiling can be completely removed. The success of any cleaning or treatment will depend on factors such as the type and age of the stain, previous cleaning attempts, material composition and general condition of the item.

The Company will exercise reasonable care to test cleaning products and methods on a small inconspicuous area where appropriate. By commissioning the Services, the Customer authorises the Company to choose suitable cleaning techniques based on its professional judgement.

10. Damage and Liability

The Company will use reasonable care to avoid causing damage while carrying out the Services. The Customer should inform the Technician of any items that are particularly fragile, valuable or at risk.

The Company is not liable for wear, discolouration, fading, shrinkage or damage that is due to inherent defects, age, previous damage, poor installation, inappropriate materials or manufacturer issues. This includes, for example, loose seams, weak backing, unstable dyes or pre-existing stains that may become more visible after cleaning.

Where damage is caused directly by the negligence of the Company, its employees or contractors, the Company may at its discretion arrange repair, replacement or fair compensation, provided that the Customer notifies the Company in writing within a reasonable period after the Services have been completed and provides evidence of the alleged damage.

The Company’s total liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability may not lawfully be limited or excluded.

11. Health, Safety and Use of Chemicals

The Company uses cleaning products and equipment selected for professional use. Safety data and product information are available on request where reasonably practicable.

The Customer should keep children, pets and vulnerable persons away from the areas being cleaned until the Technician has finished and any treated surfaces are dry and safe to walk on. Warning signs may be placed where appropriate to indicate wet floors or damp carpets.

The Customer must inform the Company in advance of any allergies, sensitivities or special requirements that may affect the choice of cleaning products. While the Company will take reasonable steps to accommodate such requests, it cannot guarantee that all products are completely free from potential allergens.

12. Waste Handling and Regulations

The Company will handle waste water and debris generated directly from the cleaning process in accordance with applicable environmental and waste regulations. Where possible, waste water is removed via appropriate drainage at the Premises or stored within the equipment for proper disposal.

The Company does not remove or dispose of general household, commercial or hazardous waste as part of standard cleaning services. This includes, for example, builder’s rubble, large quantities of pet waste, needles, chemical containers or any material classified as hazardous.

If the Technician encounters hazardous waste or unsafe contamination at the Premises, the Company may suspend or cancel the Services for health and safety reasons. In such circumstances, the Customer may be charged for the call-out and any time spent on site up to the point of suspension.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 48 hours of completion. The Company will review the complaint and may request photographs, descriptions or an opportunity to inspect the issue in person.

Where a complaint is considered justified, the Company may at its discretion offer to re-clean affected areas, provide a partial refund, or take other reasonable remedial action. Any such remedy is offered without prejudice and does not constitute an admission of liability.

The Company aims to resolve complaints amicably. If a dispute cannot be resolved through informal discussion, the parties may consider independent advice or, where applicable, local consumer dispute processes.

14. Privacy and Personal Data

The Company will collect and process personal data solely for the purposes of managing bookings, delivering Services, processing payments and managing customer relationships. Personal data may include name, address, contact details and service history.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where necessary to deliver the Services, comply with legal obligations or with the Customer’s consent.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in its business practices, legal requirements or industry standards. The latest version will apply to all new bookings made after the date of publication of the updated terms.

Where a change materially affects existing bookings, the Company will use reasonable endeavours to notify affected Customers in advance. If the Customer continues with the booking following such notice, they will be deemed to have accepted the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written service confirmation or agreed quotation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether oral or written.

No variation of these Terms and Conditions shall be effective unless made in writing and agreed by an authorised representative of the Company.