Clapham Carpetcleaning Terms and Conditions
These Terms and Conditions govern the supply of professional carpet, rug, upholstery, and related cleaning services by Clapham Carpetcleaning (“we”, “us”, “our”) to any customer who books, accepts a quotation for, or receives our services (“you”, “your”). By making a booking, confirming an appointment, or allowing our technicians to commence work, you agree to be bound by these terms. If you are arranging services on behalf of another person or property owner, you confirm that you have authority to do so and that the relevant parties have been informed of these terms.
These terms are written for use within the United Kingdom and should be read together with any written quotation, order confirmation, or service-specific instructions we provide. In the event of any inconsistency, the written quotation or agreed service details will take priority for the specific booking, followed by these terms. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.
We may update these terms from time to time to reflect changes in our operations, legal obligations, or service standards. The version applicable to your booking will be the version in force at the time your booking is confirmed, unless a later version is required by law or expressly agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
1. Booking Process
All bookings are subject to availability and acceptance by us. A request for service does not create a contract until we have confirmed the booking, the scope of work, and any relevant charges. We may issue an estimate or quotation based on the information you provide, including property type, room count, flooring materials, stain conditions, access arrangements, and any special requirements. If the actual conditions differ from the information supplied, we may revise the price, adjust the service plan, or decline to proceed if the requested work is not suitable.
Before carrying out any carpet cleaning service, you are responsible for ensuring that accurate information has been supplied and that the premises are safe and accessible. This includes notifying us of fragile flooring, loose fittings, hidden damage, electrical hazards, restricted access, parking limitations, or pre-existing issues that may affect the work. We reserve the right to refuse or suspend service where conditions are unsafe, unlawful, or materially different from what was described at the time of booking.
Where a booking requires additional time, specialist equipment, or extra labour due to the condition of the items or access to the property, we may charge a reasonable additional fee. We will normally explain this before continuing, but if the need for additional work only becomes apparent after attendance, you authorise us to proceed where reasonably necessary to complete the service safely and professionally. Any timing given for arrival or completion is an estimate only and is not guaranteed unless we have expressly agreed a fixed appointment window in writing.
2. Payment Terms
Unless stated otherwise in the quotation, payment is due immediately on completion of the service and before our team leaves the site. We may require part-payment, a deposit, or advance payment for larger or commercial bookings, for repeat appointments, or where special materials or subcontracted equipment are involved. Payment for carpet cleaning may be taken by bank transfer, card payment, cash, or another method accepted by us at the time of booking. Any bank charges, foreign exchange costs, or failed payment fees are your responsibility where permitted by law.
All prices are stated in pounds sterling unless otherwise agreed. Prices may be subject to VAT or similar taxes where applicable. Any quotation is based on the information supplied and on the scope of works confirmed at booking stage. If you request additional items, extra rooms, heavily soiled areas, stain treatment beyond the original scope, or restoration-related work, these may be charged separately. We will aim to explain any added cost before work proceeds, but you accept that some additional charges may only become evident once the cleaning begins.
Invoices that remain unpaid after the due date may incur reasonable administration charges and statutory interest where allowed under the Late Payment of Commercial Debts legislation or other applicable law. We may suspend future services, withhold non-essential documentation, or decline new bookings from customers with overdue balances. Ownership of any goods we may supply remains with us until payment is received in full, to the extent permitted by law.
3. Cancellations, Rescheduling and Access
You may cancel or reschedule a confirmed booking by giving us reasonable notice. For domestic appointments, we ask that you provide at least 24 hours’ notice where possible. If you cancel late, are not available at the agreed time, or fail to provide access, we may charge a cancellation fee or call-out fee to cover lost time, travel, or preparatory costs, except where prohibited by law. Any deposit paid may be retained in part or in full to reflect losses reasonably incurred by us.
If we must cancel or reschedule due to illness, vehicle failure, weather disruption, equipment issues, staffing limitations, or other operational reasons, we will use reasonable efforts to offer a new date or time. We are not responsible for indirect losses arising from a cancellation or delay, provided we act reasonably and in good faith. If a service cannot be completed because access is not available, the premises are unsuitable, or you are not ready for us to begin, the visit may be treated as a cancelled appointment.
Access arrangements are your responsibility. You must ensure that someone authorised is present or that clear instructions have been given in advance. We are entitled to rely on the information and authority provided by you. If keys, codes, parking permissions, lift access, or building permissions are required, these must be arranged before the appointment. Any delay caused by access problems may affect our schedule and may lead to additional charges.
4. Service Standards, Liability and Limitations
We will provide our carpet cleaning services with reasonable care and skill, using methods and products we consider appropriate for the type and condition of the item or surface. However, results can vary depending on age, previous treatment, material composition, dye stability, wear, staining, and environmental conditions. We do not guarantee complete stain removal, fibre restoration, or colourfastness unless we have expressly confirmed that in writing. Certain marks, including permanent dye transfer, rust, bleach damage, pet urine damage, and water marking, may not be fully removable.
You are responsible for removing or securing valuables, fragile items, loose objects, and any personal property that may be affected by cleaning work. We may move lightweight furniture only where reasonably necessary and safe to do so, but we are not obliged to move heavy, fixed, or high-value items. We accept no liability for pre-existing defects, hidden damage, structural weakness, loose fittings, or items not reasonably visible before work begins. Any complaint about damage must be raised as soon as reasonably practicable after discovery so that it can be investigated promptly.
To the fullest extent permitted by law, our liability is limited to the direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We are not liable for business interruption, loss of profits, loss of opportunity, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where liability is established, our total liability in connection with any booking will not exceed the amount paid for the relevant service, unless a higher amount is required by law.
We may take photographs before, during, or after the service for internal quality control, staff training, insurance, and record-keeping purposes, provided such use is lawful and proportionate. We will not use your property images for public marketing without permission where consent is required. Any advice given by our team regarding maintenance, drying, or aftercare is provided in good faith, but you remain responsible for following any product instructions, ventilation requirements, and property-specific safety measures.
If you or any third party requests that we use a particular detergent, stain treatment, or method contrary to our professional judgment, we may refuse or may require written confirmation that you accept the associated risk. We reserve the right to stop work if continuing would create a hazard, breach manufacturer guidance, or expose us to unreasonable risk. In such cases, you may still be charged for the work already completed and any reasonable attendance costs.
Where we store, transport, or process your personal data in connection with a booking, we will do so in accordance with applicable UK data protection law. We only collect and use data necessary to administer bookings, communications, payments, and related service records, except where further use is permitted or required by law. You should ensure that any personal information you provide is accurate and up to date.
5. Waste Handling and Environmental Compliance
In the course of providing Clapham Carpetcleaning services, waste may be produced in the form of recovered debris, used cloths, vacuum contents, packaging, wastewater, or contaminated materials. We will handle waste in a lawful and responsible manner in line with applicable UK waste regulations, including requirements relating to storage, transportation, and disposal. Waste removed from your premises may include dirt, allergens, and residues extracted from carpets or upholstery, and you authorise us to manage such waste as part of the service unless otherwise agreed.
Where waste is classified as controlled, contaminated, or otherwise subject to special handling, we will take reasonable steps to segregate and dispose of it appropriately. You must inform us in advance if the property contains hazardous materials, bodily fluids, asbestos, biohazards, chemical contamination, or any item that requires specialist disposal. We are not obliged to handle hazardous waste unless this has been expressly agreed in writing and we are legally permitted and properly equipped to do so.
Any waste left behind by us during the provision of services will be removed or managed in a way that complies with environmental and legal duties. You remain responsible for the lawful storage and disposal of any waste that pre-existed our attendance or that arises from materials not within our control. If local collection rules, site-specific disposal rules, or building management requirements apply, you must ensure they are disclosed before the appointment.
6. Complaints, Delays and Force Majeure
If you believe that a service has not been carried out properly, you should notify us promptly and provide a reasonable opportunity to inspect and, where appropriate, remedy the issue. We may request photographs, access to the treated area, or other information needed to investigate the matter. Any corrective action offered will be at our reasonable discretion and may include re-cleaning the affected area if doing so is suitable and proportionate. This does not affect any rights you may have under law.
We are not liable for failure to perform, or delay in performing, any obligation if the failure or delay is caused by events beyond our reasonable control, including severe weather, flood, fire, epidemic, industrial action, supply disruptions, transport interruptions, utility failures, or acts of government or public authority. In such circumstances, we may suspend the booking, reschedule the service, or cancel it without liability for indirect losses.
Nothing in these terms creates a partnership, agency relationship, or employment relationship between us and you. You may not assign or transfer your rights under these terms without our written consent. We may assign or subcontract our obligations where reasonably necessary, provided service quality and legal obligations are maintained. If we do so, we remain responsible for the performance of the service in accordance with these terms, subject to lawful limitations.
7. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.
If any dispute arises, both parties agree to act reasonably and attempt to resolve the matter in good faith before starting formal proceedings. This may include reviewing the booking records, photographs, payment documents, and any written communications relevant to the issue. A delay in enforcing any right under these terms does not mean that right has been waived. Any waiver must be in writing to have legal effect.
By booking with Clapham carpet cleaners or using our carpet cleaning company terms service, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms form the basis of the agreement between us for the supply of cleaning services and are intended to provide clarity, fairness, and legal certainty for both parties.
